Salon Identity

I charge a 50% cancellation fee for any No-Shows or cancellations within 24 hours of the scheduled appointment. Please remember that if you are over 10 minutes late for your appointment I may have to reschedule your service if it cannot be completed in the remaining time frame. If I do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled. I value your and my time and feel that it is fair to honor the same policies we hold to our clients. I deeply understand that accidents or emergencies can happen. For that, Salon Identity members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. If you have any questions regarding this policy please give me a call at 330-592-9965. Thank you for booking your appointments with Salon Identity. Looking forward to seeing you!